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Consumer Information
Why Hire a NARI of Idaho Member?
Tips for
Choosing a Remodeling Professional
Checklist for Selecting the Correct Remodeling Professional
Remodeling
Tips
Do you have a complaint?
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Do you have a complaint?
NARI of Idaho is vigilant in making sure its members meet all requirements of
our Code of Ethics and our operating bylaws. If you have a complaint against a
NARI member you can file a formal complaint with NARI of Idaho. Upon receipt the
following process is put into place to assist you with your issues:
- Your complaint is reviewed by our Ethics Committee Chair. Be sure and
attach a copy of your contract. You may be contacted for clarification on
your written complaint at this time.
- A team of three contractors unrelated to your contractors or job will be
put together based upon their expertise in the area of your complaint (for
instance if it involves cabinet issues, a cabinet sub-contractor may be
placed on the team)
- They will review the job and render a decision on whether the contract
has been met or not or whether the work is up to industry standards.
- At this time NARI of Idaho will assist in the negotiations towards a
settlement.
- If this is not possible the issue will be referred to the Better
Business Bureau for arbitration if the homeowner requests it.
- Finally, if the dispute is determined to be a violation of the NARI Code
of Ethics, the continued membership of the contractor will be reviewed.
Member
vs Member Grievance Form (PDF)
Consumer
Grievance Form (PDF)
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